Across your first three deposits
Privacy Policy
Capospin Casino holds a gaming licence issued by the Curaçao Gaming Authority, licence reference GL/2024/1126/0521, under operator Terdersoft B.V.
Information we may collect
When you use Capospin Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the choices you make and the information needed to meet our operational, security and legal responsibilities. We try to collect information that is relevant to these purposes and avoid using it for unrelated activities.
Account and contact details
This may include your name, date of birth, residential details, username, account credentials, contact details and other information provided when you register or update your account. We may also record preferences, communications and information connected with customer support enquiries. If you provide information about a particular request, we use it to understand and respond to that request.
Verification and identity information
To help confirm that an account belongs to the person using it, we may request identity or age verification information. This can include verification documents, information taken from those documents and, where appropriate, additional information used for security or account checks. We may also record the outcome of verification reviews and any information needed to identify unusual or potentially fraudulent activity.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment, prevent misuse, resolve a transaction issue and maintain accurate financial records. We do not use payment information for purposes unrelated to operating and securing the relevant service unless permitted or required.
Device, technical and usage data
When you access the website, technical information may be recorded, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information and referral details. We may also collect information about how features are used, including login events, error reports and security signals. This helps us keep the website available, improve performance and identify suspicious access.
Cookies and similar technologies
Capospin Casino may use cookies and similar technologies to remember settings, keep sessions working, support security, understand website use and improve the player experience. Some cookies are necessary for core functions, while others help us measure performance or recognise preferences. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website work.
How we use information
We use personal information only for purposes connected with providing, administering, protecting and improving the casino services, or where there is another lawful reason to do so. Depending on the circumstances, this may include the following activities:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals, transactions and account-related requests.
- Providing customer support and responding to questions, complaints or technical issues.
- Confirming identity, age and account ownership, including reviewing verification documents.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other suspicious or prohibited activity.
- Maintaining the security, reliability and performance of the website, systems and player accounts.
- Understanding how players use the website so that features, content and technical performance can be improved.
- Sending service messages, account notices, security alerts and other communications needed to manage your account.
- Sending marketing communications where permitted and where you have provided consent or another lawful basis applies. Marketing messages may include information about services, features or promotions.
- Meeting applicable legal, regulatory, tax, accounting, responsible gambling, dispute handling and reporting obligations.
- Establishing, exercising or defending legal rights and managing business records.
Where we rely on consent for marketing, you can withdraw that consent at any time. Withdrawing marketing consent will not affect the lawfulness of processing that took place before withdrawal. You may still receive essential service or account communications because these are not marketing messages.
Sharing information
We may share information where reasonably necessary for the purposes described in this policy. This can include sharing with service providers that support hosting, technology, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security or professional services. These providers should handle information according to their responsibilities and the instructions or arrangements that apply to the service.
Information may also be shared when needed to comply with a legal or official request, protect players or the website, investigate suspected wrongdoing, enforce applicable terms, resolve a dispute, or protect our rights and the rights of others. If a business change affects the services, information may be considered as part of that change, subject to applicable privacy requirements. We do not sell personal information simply as a commercial product.
Storage, security and retention
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or similar safeguards where appropriate. No internet transmission or electronic storage method can be guaranteed to be completely secure, so players should also protect their passwords, use secure devices and notify support if they suspect unauthorised account activity.
Personal information may be processed or stored by service providers in Australia or other locations, depending on the systems and services used to operate the website. Where information is handled across borders, we seek to use appropriate arrangements and safeguards consistent with applicable privacy requirements. The location and systems involved may change as technology and service arrangements develop.
We keep information for as long as it is reasonably needed for the purpose for which it was collected, to provide services, resolve issues, maintain records, protect the website or meet legal and operational responsibilities. Some account, transaction, verification and security records must be kept for a period required by law even after an account is closed. Once information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Third-party websites and services
The website may include links, integrations or content provided by third parties. Their privacy practices may differ from ours. If you follow a third-party link or use an external payment, verification or other service, that provider may collect and handle information under its own privacy notice. We recommend reviewing the relevant third-party terms and privacy information before providing personal details.
Your privacy rights and how to contact us
Subject to applicable requirements and reasonable identity checks, you may have rights in relation to the personal information we hold about you. These rights can depend on the circumstances, the information involved and any exceptions that apply. We will consider requests fairly and explain where a request cannot be fully completed.
- Access: request information about the personal data we hold about you and, where appropriate, a copy of that information.
- Correction: ask us to correct information that is inaccurate, incomplete, out of date or misleading.
- Deletion: ask us to delete personal information where it is no longer needed or where another applicable ground supports deletion. Deletion may not be possible when records must be retained for legal, security, transaction or dispute-related reasons.
- Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message, where available.
To exercise these rights or ask a privacy question, contact support@capospincasino.wtf. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may ask for reasonable information to confirm your identity before responding. This helps protect accounts and prevents personal information from being disclosed to the wrong person.
We aim to respond within a reasonable time and may contact you if clarification is needed. If a request is refused in whole or in part, we will generally explain the reason, subject to security, confidentiality and legal restrictions. If you believe your privacy concern has not been addressed, you may consider seeking independent advice or contacting the relevant privacy authority.
Policy updates
We may update this Privacy Policy when our services, technology, information practices or legal responsibilities change. The updated version will be made available on the website and will apply from its stated publication or effective date. We encourage players to review this page from time to time. If a change is significant, we may provide an additional notice where appropriate.